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Vice President, Strategic Response
Hernando A. Cruz, AIC
Hernando a graduate of UCONN with a postgraduate degree from the Insurance Institute of America, is a Court qualified storm damage assessment expert witness, former General Adjuster serving the National Flood Insurance Program is a dynamic leader with extensive experience in Commercial and Residential insurance property claims having served in both sides of the fence, natural disaster response, and strategic planning. With 42 years of expertise, he has guided organizations through high-stakes scenarios, including catastrophic events, by designing and executing effective response strategies that ensure business continuity and customer support. A co-author of ARC’s Blue Ocean Strategy implementation, Hernando has a proven ability to identify innovative solutions and untapped opportunities, driving operational excellence and sustainable growth from a unique and extraordinary perspective. He is passionate about fostering resilience through immediate critical emergency response solutions, mitigating risks, and delivering proactive storm hardening strategies that help organizations navigate the complexities of natural disaster recovery and beyond.
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